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Online Safety

Townfield Primary School is committed to keeping all pupils safe when using technology online. Find out more about our online safety policies & procedures.  

Reporting E-safety Incidents

In the event of an e-safety incident, the following guidance will allow you to report to the the right persons/authorities. In addition to these reporting routes, parents can also inform school if children have come across anything that needs to be reported online by emailing schooloffice@townfield.wirral.sch.uk or calling the school office.


CEOP - making a report about online abuse

CEOP takes all reports seriously and children of all ages can report through the Click CEOP button.

The reporting form is designed to be as accessible as possible by children, but it is highly recommend that young children seek the support of an adult they trust to help them make a report.

If you need to use a click CEOP button: 

UK Safer Internet Centre - to report and remove harmful online content. Click on the link to report:

Childline – a free, private and confidential service where you can talk about anything. Click on the link: 

Child-friendly search engines:

Another way of limiting the risk of harm, as well as exposure to inappropriate content, is to use child-safe search engines. They provide a safer experience for children with family friendly videos on all topics:



Online safety at home during school closure

While using technology can provide hours of education and important social opportunities for children and young people during this period, it can present risks.

Here are 5 things you can do to help keep your child safe online during this unsettling time.

1. Use the opportunity to chat with your child

With children and parents spending more time at home, now is a great time to continue to chat  with your child about how they are using online technology and what it means to them.

Ask them what they are doing online, and what they like and dislike about the apps and services they use. If you like, discuss some ‘ground rules’ like how much time they spend online doing different things and what games and apps are appropriate to use.

We recommend you use our checklist to discuss important e-safety rules with your child. You can print this off and keep a copy to remind children on the e-safety points they have agreed on:

2. Explore Thinkuknow resources together

Thinkuknow is the online safety education programme from the National Crime Agency.

Every fortnight  Thinkuknow will release  a new set of simple online safety home activities to share with children and young people between the ages of 3 and 16. Use these to help you keep up a positive, supportive conversation about safety online in your home.

Take a look at their Parents and Carers Helpsheets for further online safety advice and links to useful resources and support services.   

3. Remind children to report anything worrying, and how they can do this

It’s important that children and young people always know where to go if they come across something that worries them or makes them feel uncomfortable online.

This is especially important during this time as trusted sources of support such as teachers may not be as available. Children may not have as many opportunities to confidently talk to their friends, who we know are often their first point of contact when they are worried.

To help, you could:

  • Help them to identify a trusted adult that they can approach during this period, even if this means on the phone. Encourage them to speak to you or another adult immediately if they have any worries or concerns.
  • Remind them that they can always call Childline (or other helpline such as the one from The Mix) if they have any worries, big or small – whether it’s something that has happened online, stress about being stuck at home, arguments with siblings or anxiety about Coronavirus.
  • Make sure they know that they can always report to CEOP if they are worried about sexual abuse online. Young people can also report to CEOP if they are worried about a friend.  

The best thing you can do is make sure they would feel they could talk to you if they were ever worried - make sure they know that you would never blame them for anything that might happen online.

4. Set up or review your parental controls

Setting parental controls can be a quick and effective tool to help protect your children online, and should be installed on all devices that children use. For advice and support in setting these controls, please read the Thinkuknow article.

5. Choose reputable and secure online learning applications and websites:

Parents and carers may choose to supplement our home-learning tasks with support from online companies and in some cases individual tutors. We  would like to emphasise the importance of securing online support from a reputable organisation/individual who can provide evidence that they are safe and can be trusted to have access to children. The websites listed to the left will provide information what evidence to look for.


Social Media Checklist

These social media checklists are produced by South West Grid for Learning and provide details information on how to stay safe on the most popular social networks. If your child is currently using these social networking apps, we request you read through these checklists to guide them through the privacy settings: 

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